Shoot the Moon Photography: Groupon FAQ's

Posted on December 31, 2011 by joy

Shoot the Moon Photography is very excited to work with you to create beautiful and one-of-a-kind imagery that features your family in classic art to enjoy for generations. Thank you for purchasing our Groupon. Please find a list of questions that may help.

What type of photography can my Groupon be used for?

Your Groupon can be used for any type of session including family, newborn, children, engagement and senior graduation. Please note, Groupons cannot be applied towards weddings, events or commercial photography. Groupons may not be combined with other discounted sessions, coupons or specials as they are a really great deal already!

What’s included with this Groupon?

Your Groupon is for a portrait session (30 minutes) with Shoot the Moon Photography at our Mequon or Delafield studio location. Also included is 2, 5×7 prints and 8 wallets in a single pose, OR you may select $100 towards the purchase of any prints, digital negatives or custom wall art. We will work together to find the best package to suit your needs.

Can I combine the Groupon with another promotion?

Your Groupon is a pretty sweet deal, and cannot be combined with any other coupons, promotions or discounts.

Can I use this on a previously scheduled session?

Groupon is not available for previously scheduled sessions.

Can I use this for my senior pictures?

Yes! To provide diversity we would highly recommend upgrading to a longer session. Additionally, the Groupon will provide you the 2, 5×7‘s and 8 wallets, so you will need to purchase your yearbook photo or a package (yearbook photos are complimentary in any package!) so we can send that to school for you. We will make sure your senior pictures are amazing!

Can I combine Groupons?

You may purchase one groupon per family to use for a single session. Groupons may not be combined but you may opt at the time of booking to upgrade to a longer session. We will cover all of the details when you call us to set up your session.

How many people can be in a session?

Your Groupon covers up to 5 people and/or pets. If you have more people or pets, it is an additional $25 per person/animal.

May I go on-location?

Yes! Both of our studios having wonderful areas outdoors within walking distance and we shoot outside with weather of 35 degrees or warmer (our cameras do not like the freezing cold!) If you have a spot in mind that is not near a studio, there is an additional fee for on location.

How long is my photo session?

Your Groupon session is 30 minutes long and will result in approximately 15-18 images that we will show you to select your prints and other items from. If you wish to extend your session to allow for an additional outfit or background change and additional images to choose from, we will discuss upgrade options at the time of booking at a special rate.

Where will my photo session take place?

At our studios in Mequon or Delafield, WI. Each studio hosts a variety of backgrounds and options for beautiful imagery.

Can I change outfits partway through?

30 minute sessions allow for a single outfit/look but you can add additional outfits/looks by extending your session to accommodate a change of clothing and additional background options. This will extend the flexibility and allow more choices as well. Keep the clothing simple so your beautiful faces will shine!

How do I book my session?

That’s easy! Just call us at 262-240-9848 and we will match up a time that best suits your schedule. If you have a difficult schedule to work around or require evenings or weekends, please call plenty of time in advance to allow the most options. Please note that limited evening and weekend appointments are available so its important to call early.

What is your cancellation policy? What if I need to reschedule?

Life happens, we understand! Just call us at least 48 hours prior to your session to reschedule. This allows us to accommodate clients on our waiting list and select a new time for your session. Please note, cancellations made within 48 hours of your scheduled session will result in a $25 rebooking fee. Failure to show up for a scheduled appointment (either photo session or viewing & ordering appointment) will result in forfeiture of your Groupon.

How far in advance do I need to book my session?

I suggest contacting us about 3-4 weeks before your desired date especially for evenings and weekends. Be sure to book your session early to get the spot you want! If you are wanting newborn photography, please call us before your baby is born as the ideal time for newborn photography is 4-8 days old.

What if I’m late for my appointment?

We have 30 minutes scheduled for your Groupon session (unless you have made arrangements for an upgraded timeframe) and we want to maximize camera time to allow for the most possible images. Being late may cut into your session time and no one wants that! If in doubt, just give us a jingle at 262-240-9848… we try to be flexible.

How do I order?

At the time of your booking, we will also select a date for your viewing and ordering appointment. It’s essential that all decision makers are present at this time as your ordering will be completed during that time. This can happen within approximately 1 week after your photo shoot. During that time, we’ll go through your images and make the best decisions for your prints and other products. Our clients find this to be the most fun part of the whole experience.

Do I have to purchase anything in addition to what is included?

Of course not! But I really think you’ll want to once you see your beautiful images and the awesome products we can create with them! Portrait images make for perfect gifts, excellent holiday cards and gorgeous art for your wall! Our most popular products are canvas wall pieces, as they are timeless and beautiful.

What if I can’t make a decision?

Rest assured, we make it easy! As long as all decision makers are present, we use special software to help you narrow down the images and most clients do not find this to be a problem. If you truly cannot make up your mind (it doesn’t happen often), we will go over the options for placing a deposit to remove a proof sheet from the studio. If you require a second viewing and ordering appointment there may be an additional fee.

How do family and friends order?

Any images you order will be posted into a password protected online gallery for 2 weeks for family and friends to place their orders directly with me (that way you don’t have to be the order taker!)

How much do additional prints and products cost?

Prints start at $68 (and are often times lower when purchased in groups or packages) with collections starting at $395. Digital collections begin at $595. We carry a full range of wall canvases, greeting cards, prints, albums and whatever other fun things we can put your images on!

How much should I expect to spend?

While each client has individual needs for their home most clients end up with a similar order. An average family order typically includes a wall portrait (16×20 or larger) 8-10 smaller prints and often times an additional product or two. Depending on the quantity and size, these orders typically begin at $595 and go up from there. We are a fine art portrait studio. Our images are created by hand for you, a process which takes time, expertise and care. We will work with you to create something amazing that will fit with your budget. We do find that clients come in expecting to find an image or two they love, and they fall in love with many more. We will work with you to find the best package to get your all of those beloved images. For more specific information about pricing please call or email us anytime.

How long does my order take?

Orders will be ready for pick up in about 3-4 weeks, with the exception of albums and wall canvases, but they’re so beautiful they’re worth the extra wait! All orders can be picked up or you can have it shipped for an additional fee.

Can I purchase the images on a disc?

Absolutely! The cost of these varies depending on the packages that are purchased and any additional products you choose to invest in. Many clients receive some digital negatives with our compliments. We will work with you to determine the best value for your investment.

I know a lot of people want this to make sure their images are safe and secure, and I archive any images that have been purchased for 1 year.

Do I own the copyright to the images?

Shoot the Moon Photography keeps the rights and ownership of all images. If you choose to purchase digital negatives, we will grant you a print release, allowing you to print them for personal use- not commercial use. Prints may not be scanned or copied.

What forms of payment do you accept?

Cash, Check, Visa, Mastercard, Discover, American Express and Paypal.

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